The first thing you want to check is that call forwarding wasn't accidentally enabled. You can do that by dialing *73 from your phone dialer. If that doesn't work, please restart the device. If you are still encountering these issues please go into your phone settings>about phone>system updates>update profile. If none of these steps above solved the issue please submit a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click 'Register' and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click 'Submit a Ticket', select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible.