The first thing you want to do is restart your device. If you are still experiencing this issue, please go into your phone settings and make sure data is enabled and airplane mode is off. If that didn't work please toggle airplane mode on and then off. If none of these steps worked, please submit a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click 'Register' and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click 'Submit a Ticket', select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible.