Make sure that the data is enabled from within your phone settings and not wifi. if that doesn't work please submit a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click 'Register' and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click 'Submit a Ticket', select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible.