Make sure the device meets all the requirements listed on our site. Then submit a ticket in our Premier Service & Support Center requesting an ESN Swap. If you have not registered to use the S&S Center before, click 'Register' and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click 'Submit a Ticket', select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible. Note: There is a $10 Device Swap fee.