How long will it take to transfer my existing phone number?

Products/Services > GeneSys VoIP > Support > Number Transfer
Unfortunately, transferring your number can take up to 6 weeks to complete. Once you submit the necessary paperwork to us, a porting request is submitted to your current phone company within 1-2 business days. From there, it ultimately depends on how fast your current phone company can process our request and release your number to us. Your current phone provider may reject or delay our porting request for these reasons:

- Pending balance owing
- Name or address mismatch (must match exactly as it appears on your phone bill)
- Contract obligations
- Associated features such as ADSL, Distinct Ring, Additional numbers

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