FMS Alert: Spirit Family Plan and Spirit World

Tue, 24 Jan 2012 00:01:00 GMT

http://support.triniticomm.com/News/99/fms-alert-spirit-family-plan-and-spirit-world.aspx Tue, 24 Jan 2012 00:01:00 GMT newsitem99

Spirit Family Add-a-Line Option
Apparently, there is some confusion and miscommunication regarding our Family Plan add-on availability. This option is not yet available but will be available very soon. We project having it complete and live sometime in February. Please bear with us. Now that our wireless service is fully live and beginning to go out to the masses, we need a little more time before we can continue testing this add-on service in real-time. We expect to resume testing this feature around the first week of February.

Our priority was getting Spirit live and operating in the field and we have accomplished this major goal. Now we will be able to focus on rounding out our services with all of the bells and whistles that will make Spirit a formidable foe in the wireless space. And speaking of bells and whistles, you may find this news very exciting.

Spirit World® Android App Tests Successful
Some leaders in the Family got a personal and unexpected call from our CEO last week using our new Spirit World Android app on his Spirit Hero and Spirit Galaxy Tab 10.1. This cool app basically ties your Android-Powered Spirit device to your GeneSys VoIP phone service to allow you to make free and unlimited international phone calls directly from your Spirit device. With full Android phonebook integration, you can access and call your contacts on either the normal Spirit wireless service or using Spirit World with one click. You can also receive incoming calls to your GeneSys number on your Spirit device as well to make sure you don't miss an important call to your home or office while on the go.

Whatever international calling package you have on your GeneSys service, is now available from your Spirit smartphone. So for example, if you have our World Plan on your GeneSys phone service, (allows you to call up to 21 countries unlimited for an additional $5.95 per month), you will be able to call those same countries from your Spirit Android smartphone or tablet also. And remember, your GeneSys service comes with unlimited calling to five countries in either Europe or Asia included at no additional charge, so an add-on flat-rate package is not even necessary for most people to the . The app uses the 3G/4G portion of our Spirit service or your WiFi connection to complete the call.

Spirit World still needs some additional development and tweaking but shouild be live and ready to go in February as well.

The details will be available online soon.

Long Live the Revolution!

Onward and Upward,

Bruce Murray
SEVP Wireless Communications

Spirit Service & Device Ordering Instructions (Everyone)

Sun, 22 Jan 2012 23:00:00 GMT

http://support.triniticomm.com/News/98/spirit-service-device-ordering-instructions-everyone.aspx Sun, 22 Jan 2012 23:00:00 GMT newsitem98

Spirit Ordering is Live for EVERYONE 1/22/2012 7pm EST!

The New FMS, CMS and Retail Ordering Systems are finally live for you and your customers to order your Spirit devices and service! Everyone is welcome to begin placing orders for Spirit hardware and service at the time indicated above. Here is what you need to do to place your order as an FM, existing customer and brand new customer. Feel free to pass Scenario 1 and Scenario 2 on to your retail Customers as needed.

Scenario 1: Self-Signup Process for a Brand New Retail Customer (Standalone Customers Only on Corporate Site)

Click this link to go to my personal Spirit wireless site. Click Here: www.MySpiritIsMobile.com | My Rep Code is: Provide Code
The first thing you will need to do is setup your Master Customer account. All subsequent services (GeneSys, Spirit, Nuclius, etc.) are then added to your master account separately.
Click any red 'Sign Up' button found anywhere on my site.
Read the info on this main pre-signup page and then click the 'Sign Up' button right below the credit card logos.
Provide all required information for your Customer Profile and submit the form. Be sure all information is entered correctly and formatted properly before submitting.
Now click the 'Mobile' image displayed on the screen to begin adding your new Spirit wireless service.
Specify all of your plan options and submit the page. Note: Make sure to select the ‘Spirit Nationwide Unlimited Talk/Text/Data ($59.99)’ or other plan of your choice twice as indicated. Keep in mind that you will want unlimited everything if you are choosing a smartphone device.
On the next page, add the device of your choice to your cart (Spirit HTC Hero or Sanyo Zio recommended) and click the orange ‘Continue’ button.
Your Order Summary is displayed. If you would like to order our GeneSys VoIP phone service, click the 'Digital Phone' image and follow the process like above. If you are finished with your order and would not like to order anything else, click the orange 'Contnue' button.
Verify all information, specify an special order instructions and click the 'Click Here to Complete Your Order' button to complete your order. We will take it from there.

Scenario 2: Adding to Your Existing Customer Account (Standalone Customers Only)

Log into the CMS.
Since you are already on one of our services, you will be required to update your CC/DC info before being able to add Spirit to your account. Update your payment info as indicated.
Simply click ‘New Personal’ under the Mobile category.
Specify all of your plan options and submit the page. Note: Make sure to select the ‘Spirit Nationwide Unlimited Talk/Text/Data ($59.99)’ or other plan of your choice twice as indicated. You will want unlimited everything for your smartphone without a doubt.
On the next page, add the device of your choice to your cart (Spirit HTC Hero or Sanyo Zio recommended) and click the red ‘Secure Checkout’ button.
Verify all information, submit your order and you are done. We will take it from there.

Scenario 3: Using an Existing Customer Account (FMs Only)

Even though the CMS is fully live, and you can technically place your order from in there if you are already a GeneSys customer, since you are an FM, you should place your order from within the FMS.
Log into the FMS and in the Control Panel, hover over “Family Management -> Customers and click ‘View Customers’.
If you are already a current or past customer or have a Customer account listed but without a service, click your name to pull up your account details. Note: For those of you with existing accounts and using GeneSys now, you will be required to update your CC/DC info before being able to add Spirit to your account. Update your payment info as indicated.
Simply click ‘New Personal’ under the Mobile category.
Specify all of your plan options and submit the page. Note: Make sure to select the ‘Spirit Nationwide Unlimited Talk/Text/Data ($59.99)’ or other plan of your choice twice as indicated. You will want unlimited everything for your smartphone without a doubt.
On the next page, add the device of your choice to your cart (Spirit HTC Hero recommended) and click the red ‘Secure Checkout’ button.
Verify all information, submit your order and you are done. We will take it from there.

Scenario 4: Setting Up a Brand New Customer Account (FMs Only)

The first thing you will do is setup your Master Customer account. All subsequent services (GeneSys, Spirit, Nuclius, etc.) are then added to that master account separately.
Log into the FMS and in the Control Panel, hover over ‘Family Management -> Customers’ and click ‘View Customers’.
Click on the ‘Insert a New Customer’ link.
Provide all required information and submit the form. Be sure all information is entered correctly and formatted properly.
You will see some 'Congratulations...' text for successfully setting up the Master account. Simply click ‘New Personal’ under the Mobile category.
Specify all of your plan options and submit the page. Note: Make sure to select the ‘Spirit Nationwide Unlimited Talk/Text/Data ($59.99)’ or other plan of your choice twice as indicated. You will want unlimited everything for your smartphone without a doubt.
On the next page, add the device of your choice to your cart (Spirit HTC Hero recommended) and click the red ‘Secure Checkout’ button.
Verify all information, submit your order and you are done. We will take it from there.

Have your credit/debit card ready with funds available when it is time to place your order. The cost to get your service started on the Unlimited Everything plan including all taxes, fees etc. is $67.11. The shipping will be added to the total as well and will be what is on the order you actually placed. There is a $20 One-Time setup fee for starting your new Spirit service and this cost will be added to your order total. We accept Visa, MasterCard, Discover and American express.

All devices from orders being placed will be processed, provisioned, activated and shipped as soon as possible. Your real-time order history in your CMS and FMS will keep you posted with the status of your order.

It’s SHOWTIME!

Behold and Long Live the Revolution!

Onward and Upward,

Darin Miller
CEO

Recent News

FMS Alert: Spirit Family Plan and Spirit World

Spirit Service & Device Ordering Instructions (Everyone)